Course Information

Professionals who understand the value of courage, team building, leadership, and continuous improvement, are one important step closer to tapping into the full benefits of DevOps. Indeed, without a thorough understanding of these four skill areas defined by DASA, forming good DevOps teams and implementing change to great effect may very well remain a mirage.

This 2-day course will help you understand how to apply the necessary skills to practice DevOps with the help of theory, pragmatic examples, exercises, interactive group discussions, and role-plays. By the end of this course, you will not only be able to capitalize on the benefits of becoming proficient in the four skill areas but also be able to apply this knowledge for the benefit of your teams and organizations.

Target Audience

 If your current position involves DevOps and/or Continuous Delivery, this may be particularly interesting to you. The DASA DevOps Professional Enable & Scale certification adds value, however, to any individual involved in IT development, operations, or service management. It is recommended that the participants hold a DASA DevOps Fundamentals certification before taking the DASA DevOps Professional: Enable and Scale exam. Its target audience includes but is not limited to:  

• DevOps Engineers
• Product Owners
• Integration Specialists
• Operations Managers
• Incident and Change Managers
• System Administrators
• Network Administrators
• Business Managers
• Automation Architects
• Enterprise Architects

Learning Objectives

 DASA DevOps Professional Enable and Scale-certified professionals are able to:

• Explain the importance of DevOps culture and the aspects that can influence it.
• Explain why courage, team building, leadership, and continuous improvement are required in a DevOps environment.
• Explain why courage is essential to enable trust, honesty, and experimentation.
• Identify and evaluate different types of behavior in a DevOps environment.
• Recognize the signals indicating impediments and/or team dysfunctions.
• Describe how to form good DevOps teams and assess their maturity.
• List the effects of happiness and motivation on team performance.
• Identify how leaders encourage feedback and transparency.
• Discuss the factors that leaders can influence to build trust.
• Explain how and why leaders promote a “Safe to fail” environment.
• Analyze value streams to improve throughput and flow.
• Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives.

Requirements

 In order to enroll in this course, a DASA DevOps Fundamentals certificate is required. Basic familiarity with Agile, Scrum, Lean and ITSM principles is beneficial but not required for the completion of this course.  

Course Agenda

  Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• Course Objectives
• Course Agenda
• Course Book
• Group Discussions
• Exam

Teambuilding

Design Teams:

• Introduction to a DevOps Team
• Characteristics of a DevOps Team
• Boundaries for a DevOps Team

Build Teams:

• Creating High Performance Teams
• Feedback: Giving and Taking
• Shared Responsibility and Accountability

Governance:

• Governance on Three Levels
• Governance Within a Team
• Governance Between Teams
• Governance Between Organizations
• Scaling
• External Suppliers

DevOps Leadership

• Build Culture:
• Create the Right Environment
• Change the Habitual Behavior
• Fail Fast to Improve
• Maintain the Agile Soil
• Create Purpose:
• Know the Importance of Storytelling
• Define the Purpose of Having a Purpose
• Relate Alignment with Autonomy
• Be a Servant Leader:
• Give Control to the Team
• Inspire and Support the Team
• Make Your Own Leadership Manifesto
• Focus on Success:
• Customer Value and Team Success
• Measure and Steer Value

Courage

• Build Courage:
• Importance of Courage
• Out of Your Comfort Zone
• Resilience
• Courage in Relationship with Leadership and Feedback
• Courage at the Team Level
• Dealing with Failure
• Think Different:
• Think Different on a Day-to-day Basis
• During Standups
• Standup from Hell
• 10th Man Rule
• Think Different in an Organized Way
• Open Allocation Time
• Guilds

Value – Customer Centric Action

Different Aspects of Value:

• Customer Value
• The Different ‘Voices’

Stakeholder Management:

• Know Your Stakeholders
• Categorize the Stakeholders

Combining Lean Startup and DevOps:

• The Lean Startup Process
• The Lean Startup Versus Chaos
• Combining the Lean Startup and DevOps

The Power of Story Mapping:

• Product/Service Development Approaches
• Need for Story Mapping
• Creating Story Maps

Continuous Improvement

Build Flow:

• Build Optimal Flow
• Multitasking and One Piece Flow
• Little’s Law and Optimization of Process Lead Time
• Valualize Flow
• Flow and Resource Utilization

Types of Continuous Improvement:

• Kaizen
• Radical Change

Continuous Improvement Tools:

• Kaizen Event
• Value Stream Mapping
• Visual Management
• Retrospective
• Daily Standup
• Five Times ‘Why’